Claims Procedure

Residential Property OwnersCommercial Property OwnersAll Other Claims

If an incident occurs for which you need to make a claim, please get in touch with your insurer as soon as possible. Your policy documents will explain how to do this, what information is required, and what you should and should not do in the event of an incident.

When you call the claims line please quote your full policy number and have your policy schedule to hand.

Residential Property Owners

Landlord Insurance & Unoccupied Property Insurance.
Please have details of your policy including your policy number when telephoning.

MS Amlin

Tel: 0344 856 2074

MS Amlin Legal Expenses administered by ARAG

Tel: 0117 9171698 or alternatively you can download a claim form at

ARC Legal

Call 0344 770 1044 and quote ‘Protect My Let Landlords Protection’. Please have your policy number to hand.

Plum Underwriting

For UK policies, call 0345 313 1914 or alternatively you can email them at 

For Northern Ireland, call 0345 130 0797 or alternatively you can email them at

Plum Underwriting Legal Expenses & Rent Guarantee (underwritten by Arc Legal) Dial: 0344 770 1044 and quote ‘Plum Landlords Legal Expenses & Rent Guarantee’ 

Plum Premier Let Policies

For new policies issued BEFORE 01st October 2018 OR renewals of existing policies with a renewal date BEFORE 01st October 2018:

Laura Davies – Team Leader:  020 8557 2327

Tina Loerns – Claims Handler:  020 8557 2456

Harry Maynard – Assistant Claims Handler: 020 8557 2302

Victoria Sutton – Associate Director:  020 8557 2338

GEO Flexi Let Property Insurance  (formerly Towergate Flexi Let Property Insurance)

Tel: 01206 773540

Commercial Property Owners

MS Amlin

Tel: 01206 655899

MS Amlin Legal Expenses Administered by ARAG

Tel: 0117 9171698 or alternatively you can download a claim form at

All Other Claims

For any other queries relating to claims please call: 01206 771 260

Here To Help

Mon – Fri
9.00am – 5.00pm

01206 771 260

Request A Callback

Existing Customers

If an incident occurs please get in touch with
the Insurer immediately or as soon as possible.

How To Make A Claim


Common insurance questions from landlords.

Visit Our FAQ page