Make a Claim

It can be distressing when you need to make a claim. We’re here to make sure it’s as straightforward as possible.

What you should do
  • Contact us or the insurer as soon as you can after the incident
  • Look at your policy document – this will contain the number you need to call, the information you will need to hand, and the right instructions for your insurer
  • Call the number on your policy document, making sure you have your policy number to hand
  • If you’ve already hired somebody in to do urgent work at your property (for example to make it safe or stop a leak), make sure you keep the receipts and invoices as you’ll need these details for your claim.
We’re here to help

If you’re still unsure what to do, just jump on the phone to us. We’ll be able to take details of your claim and get the right people to call you back as soon as possible.

We understand how stressful it can be when something’s gone wrong with your property, so don’t worry – we won’t fob you off with a different number to call. Instead, we’ll take the time to guide you through the claims process and get in touch with the right claims team on your behalf. We’ll keep a record of all your details too, to save you time.

How to get in touch

Residential Property Owners

Landlord Insurance & Unoccupied Property Insurance.

Please have details of your policy including your policy number when telephoning.

Allianz Complete

Claims: 0800 015 1498
Claims Legal & Tax Claim: 0345 300 1899
Liability Claims: 0344 893 9500

Allianz Claims, PO Box 10509, 51 Saffron Road, Wigston, LE18 9FP

The Claims Department, Allianz Legal Protection, Allianz-ALP, PO Box 10623, Wigston, LE18 9HJ

Aviva

Claims: 0800 015 1498
Claims Legal & Tax Claim: 0345 300 1899
aviva.co.uk/legalprotection

Covea

Claims: 0330 024 2266
Legal Expenses: 0161 603 2203
newcommercialclaims@coveainsurance.co.uk

Covéa Insurance Commercial Claims, Norman Place, Reading , RG1 8DA

Geo Primelet

Claims: 01302 303 650 or letproperty@geounderwriting.com

Geo Personal Lines, Lacy Way, Lowfields Business Park, Elland, HX5 9DB

Magenta

Claims: 0330 055 5210

Magenta Insurance, Three Whiting Street, Bury St Edmunds, Suffolk, IP33 1NX

MS Amlin

Claims: 0344 856 2074
Legal expenses administered by ARAG: 0344 571 7978
You can also download a claim form at  arag.co.uk/newclaims

Pen

Claims: 0330 102 6803

The Walbrook Building, 25 Walbrook, London, EC4N 8AW

Plum Underwriting

GB Claims: 0345 313 1914
GB Claims Legal & Tax Claim: 0344 770 1044
omclaims@plum-underwriting.com

NI Claims: 0345 130 0797
NI Claims Legal & Tax Claim: 0344 770 1044
niclaims@plum-underwriting.com

Legal Expenses & Rent Guarantee (underwritten by Arc Legal): 0344 770 1044 and quote ‘Plum Landlords Legal Expenses & Rent Guarantee’

RSA

Claims: 0345 300 4006

St Mark’s Court, Chart Way, Horsham, West Sussex, RH12 1XL

Zurich

Claims: 0800 302 9055
Claims Legal & Tax Claim: 0344 893 9022
zurich.co.uk/business/claims

Give us a call
01206 771 260
Or, we can call you
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Help another landlord out

We know that it’s not always easy being a landlord. These days, with constantly changing legislation, it’s especially tough. That’s why we want to help landlords like you now more than ever.

Let a fellow landlord know about us and you could earn £50 when they take out a policy with Protect My Let. Plus, they’ll enjoy a £50 discount on their first policy with us.